Most problems can be dealt with as a matter of coarse and through normal conversation.

However, in the unfortunate event that a customer should feel the need to make a formal complaint Media Recordings has the following procedure;

If there is any claim arising from our obligations under the guarantee, then any such claim should be emailed to or a letter sent to:
Media Recordings, 119 Letchworth Road, Leicester, LE3 6FN.

Alternatively, telephone the company on 07801 294 494 followed up by email or letter.

The company will commit to responding to any such written request within 5 working days of receipt.

The company will commit to any verbal request within 3 working days.

Rob Jones
Media Recordings